Refund policy

RETURNS POLICY

We want you to absolutely love your KL The Label pieces. If something isn’t quite right, we’re happy to offer a return in accordance with the policy below.

RETURNS

Returns are accepted within 14 days of receiving your order.

To be eligible for a return, items must be:

Unworn, unwashed and unused
In their original condition
Returned with all original tags attached
Free from marks, makeup, fake tan, deodorant, perfume or other scents
Returned in the original packaging where possible

For hygiene reasons, items that do not meet these conditions may not be accepted.

SALE ITEMS

All sale or clearance items are final sale, except where the item is faulty or you are otherwise entitled to a remedy under Australian Consumer Law.

RETURN SHIPPING

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked shipping service, as KL The Label cannot be responsible for returns lost in transit.

Original shipping costs are non-refundable for change-of-mind returns.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible with your order number and photos of the item.

Where required under Australian Consumer Law, KL The Label will provide the appropriate remedy, which may include a repair, replacement or refund.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether it has been approved.

Approved refunds will be returned to your original payment method. Please allow additional processing time for the refund to appear in your account depending on your payment provider.